Reference

How playwise365 Handles Your Personal Data

At playwise365, your personal data belongs to you — we collect only what we need to run your account, process payments via UPI, Paytm or PhonePe, and keep…

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playwise365 How playwise365 Handles Your Personal Data
REACH OUR PRIVACY TEAM

Contact Us About Your Data

If you want to access, correct or delete the personal data we hold for your account, our privacy team is ready to help. Raise a request through any of the channels below and we will respond within the timeframe required by applicable law — typically within 30 days of receiving your verified request.

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Email Privacy Requests

Send a written data request to our dedicated privacy address. Include your registered account email so we can verify your identity before processing any access, correction or deletion request.

Live Chat Support

Open the chat widget on playwise365.vip to speak with a support agent directly. For privacy requests, the agent will log your query and route it to our data team within one business day.

Help Centre Ticket

Submit a support ticket through your account dashboard. Select the Privacy & Data category, describe your request in detail, and attach any relevant identity verification so we can act promptly.

HOW WE PROTECT YOU

Data Handling, Cookies and Account Security

Every measure below reflects how we actually operate your data environment at playwise365 — not aspirational policy language.

Data We Collect

We collect your name, registered email, phone number, and payment identifiers — such as your UPI handle or Paytm-linked number — only when you provide them. Device metadata and session logs are captured automatically to secure your account and detect unusual activity.

Cookie Use

Our site uses session cookies to keep you logged in and preference cookies to remember your lobby layout. Analytics cookies help us understand which pages load slowly so we can fix them. You can manage cookie settings through your browser at any time without losing your account.

Account Security

Passwords are stored as salted hashes — we cannot read them. Sensitive pages require re-authentication after a period of inactivity. Any withdrawal request is cross-checked against the payment method on file, whether that is PhonePe, UPI or Paytm, to block unauthorised transfers.

Data Retention

We keep your account data for as long as your account is active, plus any additional period required by applicable Indian financial regulations. Once the retention period expires, your data is deleted from live systems and overwritten in backups within 90 days.

Your Rights

You have the right to request a copy of your data, correct inaccuracies, restrict processing, or ask us to delete your record entirely — subject to any legal obligation we hold to retain it. Submit your request through the channels listed in the section above.

Policy Updates

When we make material changes to this policy, we post a notice on playwise365.vip and send an email to your registered address at least 14 days before the change takes effect. Continued use of your account after that date constitutes acceptance of the revised terms.

Common Questions About Your Privacy Rights

These questions cover the data scenarios our account holders ask about most often. If your situation is not addressed here, contact us directly and our privacy team will send you a written response within the timeframe required under applicable law.

We collect your name, email address, phone number and, when you make a deposit or withdrawal, the payment identifier — such as your UPI VPA or Paytm-linked mobile number. We do not store full card numbers or banking passwords on our servers.

We share your data only with payment processors like UPI rails, Paytm and PhonePe to clear transactions, and with identity-verification providers where local law requires it. We do not sell or rent your data to marketers under any circumstances.

Send a data-access request via email or the in-account support ticket system, selecting the Privacy & Data category. After we verify your identity, we will send you a structured copy of your personal data within 30 days of receiving the request.

Yes. Submit a deletion request through live chat or the help centre ticket system. We will remove your data from live systems once any legally required retention period has been satisfied, typically within 30 days of your verified request.

Payment identifiers are encrypted in transit and at rest. We transmit transaction data to payment processors over TLS-secured connections and store only the minimum reference needed to link a transaction to your account — never your full bank credentials.

We retain your records for the period required by applicable Indian financial and legal regulations after account closure. Once that period ends, your data is deleted from live databases and overwritten in backup systems within 90 days.

Contact our privacy team immediately via email or live chat with a description of the concern. We will acknowledge your complaint within five business days and work to resolve it. You also retain the right to escalate to the relevant Indian data-protection authority.

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